Support

01Contact

hello@seizeapps.com

The Suggest a Feature and Report a Bug rows at the bottom of Settings open an email addressed to us; the bug report fills in your Roomy version, iOS version and device model so we can help faster.

02Common questions

Does Roomy upload my photos?

No. Roomy works on your iPhone only and has no server. See the Privacy Policy.

Can I recover something I deleted?

Swiping left only moves an item to Roomy's Trash. After you confirm, deleted items stay in Photos › Recently Deleted for 30 days, and you can recover them there.

Roomy only shows some of my photos.

You gave Roomy access to selected photos only. Use "Choose more photos" in Roomy, or allow full access in the iPhone's Settings › Privacy & Security › Photos › Roomy.

What does the free version include?

50 swipes a day, with the Trash and the deletion of a single large video always free. Roomy Pro adds unlimited swipes, one-tap Delete in Duplicates and Similar, and video compression.

How do I restore my purchase?

Sign in with the same Apple Account, open the purchase screen or Settings and tap Restore Purchases.

How do I cancel my subscription or get a refund?

Subscriptions are managed by Apple: open your Apple Account's subscriptions. Request a refund at reportaproblem.apple.com. The purchase screen also offers a Contact Support email if its plans don't load.

The daily reminder doesn't show up.

Turn it on in Roomy's Settings, allow notifications for Roomy in the iPhone's Settings › Notifications, and check that no Focus mode is silencing it.

How do I start over?

Settings › Reset review progress clears which items you kept or skipped. Your Trash and your library are untouched.