Contact
The quickest way is the Report a Bug row at the bottom of Settings in the app: it opens an email with your Tempo version, iOS version and device model already filled in, so we can help faster.
Common questions
Tempo didn't start or stop a session by itself.
Automatic tracking relies on location events from iOS and needs "Always" access. Check Settings › Privacy & Security › Location Services › Tempo: choose Always and keep Precise Location on, and make sure Background App Refresh is allowed. Tempo waits about two minutes inside a zone to start and about three outside to end, so a short pass doesn't count. iOS can delay region events, and force-quitting the app can stop them. Manual tracking always works without location, and you can correct any session afterwards.
How do I correct a session?
Open the session in Tempo and edit it. Corrections are kept with the session on your iPhone.
Does Tempo track me at home too?
Yes, if you drew a home zone: it works like any other zone, with no questions asked. Tempo starts a session after about two minutes inside it and ends it after about three minutes outside, and returning home later the same day does not start a second session. If you don't want that, delete the zone or turn automatic tracking off; you can always correct a session afterwards.
How do I restore Tempo Pro on a new device?
Sign in with the same Apple Account, open the Tempo Pro screen and tap Restore Purchases.
How do I cancel my subscription or get a refund?
Subscriptions are managed by Apple: open your Apple Account's subscriptions. Request a refund at reportaproblem.apple.com.
Where is my data? Can I export it?
Your work history, zones and settings stay on your iPhone and are never sent to us; Tempo does not sync through iCloud. Settings › Data & privacy › Export all data saves a JSON file to a place you choose. See the Privacy Policy.
How do I delete my data?
Settings › Data & privacy › Erase all local data removes your sessions, zones, notifications and widget data from the device, or delete the app. There is no account and nothing of your records on a server of ours. To ask RevenueCat, our purchase processor, to delete its purchase record, write to izotz@seizeapps.com.